SAFETY & EFFECTIVENESS
Is it safe for sensitive ears?
Yes. The device features soft, flexible medical-grade silicone tips specifically designed to respect the sensitivity of the ear canal. Real-time visualization via the HD camera lets you control every movement with precision, greatly reducing any risk of injury.
Is the Earo Vision 1.0 more effective than a cotton swab?
Yes. Unlike cotton swabs that push wax deeper into the ear, the Earo Vision 1.0 allows for controlled, targeted earwax removal — with no risk of perforation or irritation of the ear canal.
What results can I expect after use?
Users typically notice:
- Complete removal of visible earwax.
- Improved hearing comfort from the very first uses.
- A reduction in itchiness or discomfort.
HOW IT WORKS
How does the Earo Vision work?
1. Download the FREE app:
For iOS, download the app here
For Android, download the app here
2. Connect the camera:
Open the app and connect the EARO VISION 1.0 to your device via WiFi for a clear, live view of your ear.
3. Attach the silicone tip:
Make sure the soft, rounded silicone tip is securely attached for a gentle clean.
4. Start cleaning:
Gently insert the tool into the ear. Use the app to safely monitor and remove earwax. Avoid inserting the tool too deeply.
5. Clean the device:
Detach the tip and rinse it with warm water or wipe it with a disinfectant wipe after each use.
6. Track your results:
Regular use (once a week) helps maintain cleaner ears and clearer hearing.
À quelle fréquence est-il recommandé de l’utiliser ?
Une à deux fois par semaine selon la quantité de cérumen produite et votre profil auditif. Une fréquence adaptée est recommandée pour les utilisateurs d’appareils auditifs.
Is the device compatible with hearing aid users?
Yes. Regular cleaning helps prevent hearing aids from getting clogged with earwax buildup, optimizing their performance.
Are there any precautions to be aware of?
Please make sure to:
- Insert the tip slowly without applying excessive pressure.
- Avoid using the device if you have an ear infection, acute pain, or undiagnosed medical history.
- Consult a healthcare professional if in doubt.
QUALITY & CERTIFICATIONS
Is it CE certified?
Yes. The product is CE certified and uses medical-grade tips that comply with European safety standards.
What materials are used?
The tip is made from high-quality hypoallergenic medical-grade silicone, ensuring maximum softness, durability, and biocompatibility.
OUR GUARANTEES
Satisfaction Guarantee
We are committed to providing high-quality medical devices designed for safe and optimal use. If for any reason the product doesn't meet your expectations, you're covered by our 45-day money-back satisfaction guarantee.
Replacement Guarantee
All our products are covered by a 24-month replacement guarantee. If your item has a manufacturing defect, electronic issue, or app-related problem within 2 years of purchase, we'll ship you a brand-new replacement, free of charge.
Delivery Guarantee
Nous nous engageons à respecter les délais de livraison affichés sur notre site. Si exceptionnellement votre commande arrive en retard, nous vous rembourserons l’intégralité des frais de livraison.
SHIPPING & ORDERS
What are the delivery timeframes?
Orders are processed and shipped within 24 to 48 business hours after confirmation.
- United States: estimated delivery between 6 and 10 business days.
- North America: estimated delivery between 7 and 10 business days.
- International: estimated delivery between 10 and 15 business days.
Puis-je modifier mon adresse de livraison après commande ?
La modification est possible uniquement si la commande n’a pas encore été expédiée. Passé ce délai, aucune modification ne pourra être effectuée.
What happens if I'm not home when my order is delivered?
Packages are typically left in your mailbox or dropped off at your nearest post office.
16:17Is customer support available if I need help?
Yes. Our team is available Monday through Friday, from 9AM to 6PM, for any questions or support requests.